Question 1

Can I hotspot/tether from your device?

Accepted Answer

Yes, you are able to hotspot/tether from your phone to another phone or device.

Question 2

How do I activate this sim card?

Accepted Answer

To activate, simply insert the sim into your device and turn your device ON. The sim will automatically connect to a network which will commence your 31 days of service. This sim will activate in any country, so please only insert once you are ready to use the sim.

Please note, you will need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your device to use the service.

Question 3

How do I check my Data Balance/Allowances?

Accepted Answer

To check your data balance/allowance you simply need to dial *111*6# then press Call (star, one, one, one, star, six, hash then press Call).

If you receive any text messages noting that you have zero credit balance then you can ignore as it does not relate to your data balance.

Question 4

How do I make calls and send SMS?

Accepted Answer

This sim card is a Data-ONLY sim, hence, the sim card does not allow you to make direct calls and send SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 5

How do I recharge this sim card?

Accepted Answer

As this sim card cannot be recharged, if you feel you need more than 20GB of data then please purchase multiple sims accordingly. For example, if you need 60GB of data then please purchase 3 of these sim cards bearing in mind that each time you activate one sim you will have 31 days to use the 20GB of data.

If you are travelling for longer than 31 days, please purchase multiple sims accordingly. For example, if you are travelling for 60 days then purchase 2 of these sims and swap them over at the end of the 31 day period.

Question 6

How do my family and friends call and message me?

Accepted Answer

You can stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

You are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 7

How does SimCorner's service work?

Accepted Answer

Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
	Receive your SIM in the mail prior to departing for your trip.
	Insert your SIM card in your phone as soon as you land and stay connected.

Question 8

How many days is this sim card valid for?

Accepted Answer

The features on the sim card are valid for 31 days of service from activation.

Question 9

I am travelling to multiple countries, what do I need to do to use the sim card as I move from one country to another?

Accepted Answer

If you are travelling to different countries that are noted on the "Countries Coverage" section, then all you need to do is restart your phone as you move from one country to another. The sim card will automatically connect to a local carrier.

Should you run into any issues, with network connections as you move from one country to another we encourage you to contact us immediately at support@simcorner.com

Question 10

I am travelling with my friends and family, how do I contact them?

Accepted Answer

You are able to remain in touch with your friends and family via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype etc.

Question 11

If I buy two sim cards (one for myself and my partner) can we contact each other?

Accepted Answer

Yes, if you purchase 2 sim cards then you will be able to contact each other via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype etc

Question 12

Is my device compatible to use this sim card?

Accepted Answer

Make sure that your device is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 13

What do I need to do before I depart?

Accepted Answer

Make sure that your device is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

Question 14

What happens if I am travelling for longer than 31 Days?

Accepted Answer

If you are travelling for longer than 31 days, please purchase multiple sims accordingly. For example, if you are travelling for 60 days then purchase 2 of these sims and swap them over at the end of the 31 day period.

Question 15

What happens if I have trouble with the sim card?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 16

What if I have trouble using my data?

Accepted Answer

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;


	Your order number or the name that the order is under along with the sim card number.
	Which country you are in currently and whether the sim card connects to any network, if so, which network?
	Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
	Message us screenshots of any error message you are getting.
	What phone model you are using?
	Any other information about the issue, which will assist us in helping you resolve the issue.

Question 17

What is included in this sim card?

Accepted Answer

20GB Data
	31 Days of service from activation
	No restrictions to any websites or Social media apps such as Facebook, Whatsapp, Instagram, Google Maps, messaging apps etc. VPN not required when using Mobile Data.

Question 18

What is the data APN settings for this sim card?

Accepted Answer

The mobile data APN settings should automatically update when you insert the sim card in you phone. If it does not, you need to update the settings so it states the following;

APN Name: internet

APN: internet

Details about APN settings and other important information will be noted on the instruction sheet that will come accompanied with the sim card.

Question 19

What is your refund policy?

Accepted Answer

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Question 20

What settings do I need to change/update to use this sim card?

Accepted Answer

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your device to use the service. The sim card activates as soon as you insert the sim card in your device. It is on this date that your 10 days of service will commence.

Question 21

What size sim card will I receive?

Accepted Answer

You will receive a 3-in-1 sim card; which includes all sizes (Standard, Micro and Nano). This sim card will fit in any phone. You simply need to just pop out the sim card size that fits your phone.

Question 22

What will my phone number be?

Accepted Answer

This sim card is a Data-ONLY sim hence it doesn't come with a phone number. The sim card does not allow you to make direct calls or send direct SMS. However, you are still able to make calls and send messages via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

However, you are also able to add credit to your Viber or Skype account, which will allow you to make local and international phone calls directly to landlines and mobiles.

Question 23

Which carrier(s) does this sim card connect to?

Accepted Answer

The sim card will connect to the national carrier

Question 24

Which country(ies) does this sim card work in?

Accepted Answer

India

Question 25

Who is SimCorner?

Accepted Answer

SimCorner is your trusted global provider of travel eSIM and SIM cards. We offer affordable, hassle-free plans with options for data-only or data with calls and SMS, covering 200+ destinations. Order our prepaid SIM cards online for fast delivery to your doorstep, or choose an eSIM for instant purchase and easy activation. With our unmatched coverage and award-winning customer support, you can explore the world with confidence wherever your travels take you.

Question 26

Will I still have access to all my apps, messages, contacts and e-mails?

Accepted Answer

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim card is that you will have a new phone number.